If the drive is still missing after resetting power, check the drive cable connections on desktop computers, or clear the upper and lower registry filters for notebook computers. You can look for a Blu-ray label on the front of the drive, or look up the product specifications for your computer to find out whether the drive is Blu-ray compatible. The computer must have movie player software that supports Blu-ray playback. I have this problem with my dmdx optical drive since I bought it. If one or just a few movies have problems, the discs may be bad.

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Turn off the computer, unplug all cords from the computer, dbd press the Power button for five seconds. Follow these steps to use the Hardware and Devices troubleshooter to check for problems:.

Didn’t find what you were looking for? Performing a System Recovery Windows If you are using a desktop computer, continue to Step 4. You might need select a model number from a list before you can access your product support page.

HP PCs – CD/DVD Drive Is Not Detected (Windows 10, 8) | HP® Customer Support

Modify your browser’s settings to allow Javascript to execute. Reinsert the power and data cables into the back of the drive making sure the cables fit snugly into their connectors and make sure there are no bent pins. I was able to fix it when I had it in waranty hp supportbut now I reinstall the windows and the problem came back.


Information and links in this thread may no longer be available or relevant. Those familiar with editing the Windows registry can save time by adding a LowerFilters value to the Windows Registry instead of reinstalling the software. Wait until the computer fully shuts down and then disconnect the power cord from the computer.

If a System Restore does not resolve the problem, you can perform a system recovery to return the computer software configuration back to its original state. If error code 1019313239 pagilion 41 is shown in Device Status, a problem exists with the integration of previous CD burning software. Reinstalling movie player software.

HP PCs – Resolving DVD and Blu-ray Movie Problems (Windows 10, 8)

If a System Restore does not resolve the problem, you can use Recovery Manager to return the computer software configuration back to its original state.

If the laser element of your drive is visible, check the number of lenses. Asia Pacific and Oceania.

If you have a question create a new pagilion by clicking here and select the appropriate board. At this time you can elect to change the region.

If a drive name is shown with an alert icon the drive icon is marked with an alert symbol,double-click the drive name to find more information.

HP PCs – CD/DVD Drive Is Not Detected (Windows 7) | HP® Customer Support

The Virtual Agent is currently unavailable. Use the following steps to access the BIOS:. Be careful not to slide skin along any interior metal edge of the computer. Before starting, lavilion off the computer and wait for components to cool before starting these procedures.


The disc drive should now be recognized by your recording software. Keep discs in their cases when not in use. This behavior is intentional.

Many of the apps that came pre-installed on your computer are available to download for free in the Microsoft Store app. The windows is paviliob, the drive shows no problem, so I think is just registry problem. Select Boot Options and then press Enter.

In Windows, search for and open Device Manager. Follow the on-screen instructions to reinstall Cyberlink Power2Go, and then open the app.

Here is the autofix and manual registry editing instructions: Testing the drive to see if it can read files on the DVD or Blu-ray movie disc. Reinstalling disc recording software in Windows 7 Upgrading the operating system or installing certain types of software can cause other recording software to lose their connection to the drive.