Let HP identify any out-of-date or missing drivers and software. See other items More For additional information, see the Global Shipping Program terms and conditions – opens in a new window or tab This amount includes applicable customs duties, taxes, brokerage and other fees. Europe, Middle East, Africa. Special financing available Select PayPal Credit at checkout to have the option to pay over time. Clean the fingerprint reader You should periodically clean the fingerprint reader sensor to remove dirt and oil. Reno, Nevada, United States.

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How does HP install software and gather data? It was the Synaptics software that worked. Standard 30 days return for refund or exchange available. Select the operating system currently on the computer, scroll down, and then expand Drivers – Keyboard, Mouse and Input Devices. Reno, Nevada, United States. Any international shipping and import charges are paid in part to Pitney Bowes Inc. eliteboik

HP Customer Support – Software and Driver Downloads

The Virtual Agent is currently unavailable. I’ve tried contacting HP Support. Select a valid country. The message ‘RPC server is unavailable’ pops up. If a biometric option does not exist in your BIOS, fnigerprint the fingerprint reader is always enabled. Please download and install the HP ProtectTools Security Manager using below weblink and try to configured your finger on the Notebook and check the issue.


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Elitebook w Fingerprint Sensor Problem / or May be Block – HP Support Community –

I installed the fingerprint reader app and after rebooting to complete the installation process the screen just flickers with the cursed appearing with the loading but doesnt show the space to fibgerprint the password. Press WIN R and type in services. Report item – opens in a new window or geader. The fingerprint sensor is listed as a Validity Sensor or AuthenTec Sensor, depending on the model number of your computer.

Select the Driver tab. An item that has been used previously. If there is no Biometric entry, then Windows cannot identify the fingerprint reader hardware.

Clean deader fingerprint reader You should periodically clean the fingerprint reader sensor to remove dirt and oil. Please install the HP ProtectTools Security Manager and try to configure the finger on the Notebook using the below steps and check the issue.

Learn more – opens in new window or tab. The access manager software is designed to work on specific models and operating systems. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.


This tool applies to Microsoft Windows PC’s only. In the Device Managerclick Biometric or Biometric Devices to expand the list of recognized biometric sensor devices. If there is a Biometric entry, then Windows supports the device. I then took the drastic step of asking for assistance, using HP’s Active Chat facility. At first they told me to buy HP Protecttools Manager, then they sent me a “solution”. Minimum monthly payments are required. D by Jurr on 25 March Reply Thank you for sharing the info Thank you very much for sharing this info, it helped me a lot.

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